FAQ
Frequently Asked Questions
Have a question? We’ve answered the most common ones below. If you need further assistance, please visit our Contact Us page.
Orders
How do I place an order?
Simply browse our collections, select your desired piece, choose your size if applicable, and add it to your cart. Proceed to checkout and follow the steps to complete your purchase securely.
Can I modify or cancel my order after placing it?
We begin processing orders quickly to ensure prompt dispatch. If you need to make a change, please contact us within 2-3 hours of placing your order. We cannot guarantee modifications after this window.
Do you offer gift wrapping?
All ISHEEM orders arrive in our signature luxury packaging, making every purchase gift-ready. If you would like to include a personalised message, please note it at checkout.
Shipping
How long will my order take to arrive?
Domestic orders typically arrive within 3–5 business days after a processing period of 1–3 business days. International orders may take 7–14 business days. For full details, visit our Shipping & Delivery page.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping rates and delivery times vary by location. Please note that customs duties and import taxes are the responsibility of the recipient.
How do I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number. Use this to monitor your delivery in real time.
Products & Materials
What materials are used in ISHEEM jewelry?
We use only premium materials including [e.g., sterling silver, 18k gold, freshwater pearls]. Each product page lists the specific materials used. We are committed to quality and craftsmanship in every piece.
Are your pieces hypoallergenic?
Many of our pieces are made with hypoallergenic materials. Please refer to the individual product description for specific material details, or contact us if you have specific sensitivities.
How should I care for my jewelry?
To maintain the beauty of your ISHEEM pieces, we recommend storing them in the provided box away from direct sunlight and moisture. Avoid contact with perfumes, lotions, and harsh chemicals. Gently clean with a soft, dry cloth after wearing.
Returns & Exchanges
What is your return policy?
We accept returns within [2] days of delivery on unworn items in original condition. For full details, please visit our Returns & Exchanges page.
My item arrived damaged. What should I do?
We sincerely apologise for this. Please contact us within 48 hours of receiving your order with photos of the item and packaging, and we will resolve it promptly.
Payments
What payment methods do you accept?
We accept all major payment methods including bank transfer, cash on delivery. All transactions are processed securely.
Is my payment information secure?
Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information at all times.
Still have questions? Get in touch — we’re happy to help.