Refund policy
We do not offer refunds or exchanges, however if the product reaches to you damaged, please contact us directly on instagram or email us at isheem.jewels@gmail.com
To be eligible for a return and exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at isheemjewels@gmail.com. Please note that returns will need to be sent to the following address:Â
1103 South Coral Tower EmaarÂ
Dha Phase 8 Karachi
Pakistan
If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at isheemjewels@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We do not offer refunds or exchanges, however if the product reaches to you damaged, please contact us directly on instagram or email us at isheemjewels@gmail.com