Returns & Exchanges
Returns & Exchanges
At ISHEEM, your satisfaction is our priority. We stand behind the quality of every piece we create. If for any reason you are not completely satisfied with your purchase, we are here to help.
Return Policy
We accept returns within 2 days of delivery, provided the item is in its original, unworn condition with all original packaging intact. Items that show signs of wear, alteration, or damage will not be accepted for return.
Non-Returnable Items
- Custom or personalised pieces
- Sale or discounted items
- Gift cards
- Items without original packaging
Exchange Policy
We gladly offer exchanges for a different size or style within 2 days of delivery. Exchanges are subject to product availability. If your desired item is unavailable, we will issue store credit.
How to Initiate a Return or Exchange
- Email us at isheem.jewels@gmail.com with your order number and reason for return or exchange.
- Our team will respond within 1–2 business days with instructions.
- Securely pack the item in its original packaging and ship it to the address provided.
- Once received and inspected, your refund or exchange will be processed within 4-5 business days.
Refunds
Approved refunds will be issued to your original payment method. Please allow 5 business days for the amount to reflect in your account. Shipping charges are non-refundable unless the return is due to a defect or error on our part.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.
Questions?
We’re always happy to help. Reach out via our Contact Us page and our team will get back to you promptly.